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山姆延保服务条款点击了解更多

    山姆延保服务条款

     

    延保小票号码:

    顾客姓名:

        址(大家电必填):

        话:

    延保购买日期:          

     

    在您购买山姆延保服务(以下简称服务)前,请仔细阅读本服务条款。

    Please read carefully this Standard Terms and Conditions of Extended Warranty Service of Sam’s Club (hereinafter referred to as this T&C) before you purchase this extended warranty service of Sam’s Club (hereinafter referred to as the Services).

    本服务条款项下的服务由安信龙咨询有限公司(以下简称安信龙)负责提供,并由山姆会员店(以下简称山姆)销售。安信龙系一家专业售后服务管理机构,与专业维修机构之间具有广泛和良好的合作关系。为免去您就故障产品寻找维修机构、与维修机构进行议价以及因维修质量问题进行投诉的苦恼,确保您得到及时、高质量的产品维修服务,安信龙负责联络、安排专业维修机构处理故障产品维修事宜,并对该等专业维修机构的维修服务进行监督和管理。

    The Services under this T&C will be provided by Assurant Consulting Co., Ltd. (hereinafter referred to as Assurant) and sold by Sam’s Club (hereinafter referred to as ”Sam’s Club”). Assurant is a professional administrator of after-sale service, and has developed broad and good cooperation relationship with professional repairing institutions. Assurant will arrange for these repairing institutions to handle repairing matters about your products with a malfunction and supervise the quality of their repairing work, with hoping that you will be provided with prompt repairing service with high quality and need not to worry about looking for repairers, negotiating the compensation with them and lodging complaint about their work.

    除本服务条款另有规定外,所有本服务条款项下的服务
    针对整机,自您的保修商品的生产厂家整机保修期届满之次日开始生效;
    针对主要零部件,自您的保修商品的生产厂家主要零部件保修期届满之次日开始生效,
    直至在您保修商品的延保小票上列明的延展保修期届满之日终止。(“延保服务期”)在厂家保修期内,本服务条款项下的各项服务均不覆盖或取代厂家的保修服务。

    Unless otherwise stipulated in this T&C, the Services under this T&C:
    For the entire product, come into effect from the following day upon expiration of manufacturers’ warranty term in its entirety; and
    For the major parts, come into effect from the following day upon expiration of manufacturers’ warranty term in this major parts; and
    all the Services terminates upon expiration of the extended warranty service term listed in the receipt issued to you. (The “Term of the Extended Warranty Service”)
    During manufacturers’ warranty term, the Services under this T&C by no means should cover or replace the manufacturers’ warranty.

    本服务条款是安信龙向您提供服务的依据,请务必妥善保管本服务条款以及保修商品的延保小票,您需要出具延保小票和本服务条款才可获得本服务条款所定义的相关服务。

    This T&C constitutes a basis on which Assurant provides the Services to you. Please take good care of the T&C and receipt of your covered products. You will not be provided with those Services defined in this T&C until showing such receipt and this Standard Terms and Conditions.

    一. roduct一、服务类别/Service Types

    (一)电器/手机数码产品延保服务管理/Administration of The Extended Warranty Service (EWS) for Electronic Appliance, Phone or Digital Products

    本服务仅适用于实际支付价格2000元以上的家用电器和手机数码产品。为本服务条款之目的,本服务条款中“实际支付价格”指您参与了山姆会员店的满减促销活动和/或使用代金券后,您实际支付的金额。

    This EWS only for household electronic appliance, phone or digital products with Actual Paid Price over RMB2000. For the purpose of the T&C, the “Actual Paid Price” means the amount actually paid by you after you attended those promotion activities in Sam’s Club and/or after your use of coupons

    1. 在厂家保修期届满之后的延保期间内,本服务将就您购买的电器或手机数码产品为您安排等同于厂家的保修范围内的服务(第五部分免责条款的情况除外)。主要零部件(主要零部件的定义及范围以厂家保修书为准)在厂家保修期内,仍由厂家提供保修服务。手机数码产品(含手机、数码、3C类)厂保期内有过换板维修,串号或序列号变更时,须提供厂家维修单据。但原厂家整机保修期与延保期的合计总期限不超过购买之日起6(空调为9)

    During the extended term which commences upon expiration of manufacturers’ warranty term, this Service will arrange for you the provision of the same warranty as the manufacturers’ warranty on the electronic appliance, phone or digital products you purchased(except for the situation under the General Exclusion(article V)). During the manufacturer’s warranty period for main parts (refer to the manufacturer’s manual for the definition and scope of main parts), service shall be provided by the manufacturer. Repair slip from manufacturers shall be provided when there is repair to main board, or changes to the serial number to the phone, digital products (include mobile phones, digitals, 3C products) during the manufacturer’s warranty period. Including the manufacturers’ whole parts warranty, the total extended service period no more than 6 years from date of purchase (9 years for air conditioner).

    2. 额外增值服务管理/Administration of Additional Value-added Service

    本额外增值服务管理包括以下三项内容

    Administration of This Additional Value-added Service includes three items below:

    1在厂家保修期以及延保服务期内,对由于灰尘、受热、内部潮湿以及由于动力高峰/电压不稳引起故障的保修商品,本额外增值服务将就该修理提供服务管理,您无须另行承担维修该保修商品所需的配件费用和人工费用。如果保修商品无法修理,我们将视具体情况选择为您更换具有类似功能的商品或者向您以提供沃尔玛电子购物卡的形式进行补偿, 更换商品的价格或者补偿的价格将由安信龙根据保修商品当前市场售价确定,且不超过保修商品的实际支付价格。在保修商品的厂家保修期内,如因我们的授权维修机构对保修商品进行开箱维修处理等,导致厂家拒绝向您购买的保修商品提供保修服务的,我们将指示我们的授权维修机构负责向您提供等同于厂家的保修范围及期限内的服务并承担该费用。

    1During both manufacturers’ warranty term and the extended warranty term,this Service will provide repairing service to you with free charge for accessories replacement and any labor thereof on a covered product which incurs a malfunction caused by dust, heat, internal humidity,/power surge/fluctuation. If the covered product cannot be fixed, we will provide a product having comparable function or electronic Walmart gift card as the compensation. The price of both the replacement product and compensation will be determined by Assurant in terms of the present market selling price of the covered product and will not more than the actual paid price of the covered product. 以提供沃尔玛电子购物卡的形式进行补偿, During manufacturers’ warranty term, we will instruct our authorized repairing institutions to provide the same warranty as the manufactures’ warranty and undertake related charges if the manufactures refuse to provide their warranty to your covered products due to the clearance or open-box our authorized repairing institutions conducted.

    2在延保服务期内,针对发生性能故障的电视机遥控器我们将为您安排一次免费更换服务。

    During the term of this Service, we will replace the functional faulted remote television controller with a new or rebuilt one for free charge one time.

    3)仅针对冰箱或冰柜特别服务管理/Special Administration Service to Refrigerator or Icebox only

    在延保服务期内,如果您所购买特别服务管理的冰箱或冰柜因故障而引发所存储的食物腐坏,我们将向您提供不超过一百元人民币的补偿(仅限1次),以沃尔玛电子购物卡的形式进行提供。您需凭厂家或我方的有效维修单及腐坏食品单据(腐坏食物清单与购买凭证)在维修后30天内向我方要求补偿。

    During the term of this Service, if the stored food is rotted due to a malfunction of your refrigerator or icebox on which you purchased this Service, we will compensate you with not more than RMB100 (limited)onetime),which will be provided in the form of an electronic Walmart gift card. You shall provide manufacturer’s or our valid repair slip and rotted food receipt (list of rotted food and purchase slip) to us to require such compensation within 30days after reparing.

    3. 更换服务。 对于实际支付价格1000元以上的保修商品,在延保服务期内出现故障的,经过我们的授权维修中心三次修理之后,经我们判断仍需要进行第四次修理的,我们将采用具有类似功能的商品来更换,其价格将不超过被更换商品的实际支付价格。能用于更换的商品是经我们判断能够符合原被更换保修商品厂家规定规格的新商品。更换商品的价格可能会因技术革新等原因低于被更换商品的原价格。更换发生时,请根据我们的指示,提供被更换商品的延保小票、本服务条款。您必须在我们同意更换后30天内提取更换产品。请妥善保存您的服务单据,遗失不补。具有请求号码(指在授权维修服务中心的维修记录里记载的编号)的一次功能部件的维修/更换都被视为一次的维修。预防性质的保养检查、清洁、故障诊断、消费指导和附件维修或更换,电脑键盘、音箱、非消耗性笔记本电脑电池或鼠标的维修/更换和软件相关问题的服务均不计入保修政策所指的维修次数

    No-lemon Policy. If we determine that a covered product which its Actual Paid Price is over RMB2000 needs a fourth fix after such covered product has been fixed for three times during the term of this Service, we will replace it with a product with comparable function, the purchase price of which will not be higher than the Actual Paid Price of the replaced product. The replacement product must meet the manufacturer’s specifications on the covered product based on our judgment. The price of the replacement product is likely to be lower than the retail price of the replaced covered product due to technology advances. When replacement is provided, the covered product, the purchase receipts and this T&C must be returned to Assurant. You must take back the replacement product within thirty days after we agree to provide the replacement. Please take good care of the documents and we will not provide any more when they are lost. One completed repair or replacement of functional part(s) marked with a service claim number (referred to the number filed in the repair record kept by the authorized repairing center) will be deemed as one fix. Preventative maintenance checks, cleanings, malfunction diagnosis, customer education, accessory repair or replacement, repair or replacement of computer keyboards, speakers, non-consumable laptop battery and mouse, and computer software service are not considered repairs for the purposes of this No-Lemon Policy.

    (二)产品置换服务管理/Administration of Products Replacement Plan (PRP)

    本服务仅针对实际支付价格2000元(含)以下的家用电器和手机数码产品。对延保服务期内出现故障的保修商品,经我们的授权维修中心鉴定确认后,您将获得相当于实际支付价格的补偿,安信龙将根据故障商品类型以及您所处地理位置决定补偿方式,原则上为提供限于在沃尔玛购买替换保修商品所需的沃尔玛电子购物卡。当您因参加满减等促销活动使得您实际支付价格低于原商品零售价格时,我们将仅提供与您实际支付价格相同的沃尔玛电子购物卡。在本服务有效期内,一旦您接受了等价的补偿沃尔玛电子购物卡,我们在本服务条款项下的所有义务即视为履行完毕。

    This Service only applies to the household electronic appliance, phone and digital products at the Actual Paid Price not more than RMB2000. During the service period, after confirmation from our authorized repair center, under this Service you will be provided with compensation equivalent to the Actual Paid Price of a covered product. The compensation shall be electronic Walmart gift card in priority for the purpose of purchasing a replacement of the covered product when the covered product incurs a malfunction. When you get discount from promotional activities and paid the price lower than the original retail price, we will only provide you with electronic Walmart gift card with equivalent money you paid. Under the term of this Service, once you accept the electronic Walmart gift card as equivalent compensation, all our obligations under this T&C are deemed to be fully performed.

    (三)针对笔记本电脑、数码娱乐产品和手机/To Laptop, Digital Entertainment Product and Mobile Phone

    对于您购买的笔记本电脑、数码娱乐产品和手机,如果您未选择上述(一)、(二)项服务的,我们可提供下列服务:

    For the laptop, digital entertainment product and mobile phone you purchased, if you do not choose the EWS or PRP mentioned above, we can provide the service following:

    1.      数码延保服务管理/Administration of Digital Extended Warranty Service

    本服务同上述(一)电器延保服务管理,但服务自您购买该商品之日起即生效,直至在您保修商品的延保小票上列明的延展保修期届满之日终止。

    This service is the same as administration of The EWS for Electronic Appliance, except that this service come into effect immediately once you purchase the covered product and terminates upon expiration of the extended warranty service term listed in the receipt issued to you.

    2.      正常使用意外损坏服务/Administration of Accidental Damage Service In Normal Use

    除了提供数码延保服务管理外,对正常使用过程中由于跌落、屏幕破裂,液体泼溅(落水除外)而导致的影响保修商品功能的故障,我们也提供修理或更换服务管理,使其重新恢复正常运行。一旦您的保修商品因意外损坏得到更换,我们在本服务条款项下的所有义务即视为履行完毕。(注意: 本项服务不适用于残次机, 翻新机, 返修机及清仓商品)

    Except for administration of Digital Extended Warranty Service, we also provide the repair or replacement service administration on a covered product which incurs a malfunction caused by drop, broken screen, spilled liquid(except falling into water). Once your covered product have been replaced due to accidental damage service , all our obligations under this T&C are deemed to be fully performed. (Note: This service not applies to defective products, refurbished products, re-repair products and clearance products).

    二. 服务履行/Service Performing

    如需为您的保修商品安排本服务条款项下的服务,请拨打服务热线400-890-7376联系我们,我们将安排我们的授权维修中心在其店内或在您的住所为您提供鉴定及维修服务。

    To demand the services under this T&C for the covered product you purchased, please subscribe “Extended Warranty Customers Service” of Assurant official account by Wechat or scan the QR Code on this T&C, or call us at 400-890-7376. We will arrange for our repairing services to provide repairing service to you at their outlets or at your home.

    • 对于厂家在其保修期内为您提供上门服务的保修商品,我们也将安排维修中心提供上门维修服务。
    • 对于厂家在其保修期内不提供上门服务的保修商品,您需要自担费用将待维修商品送至维修中心并在保修商品维修或者更换后自行从维修中心取回。我们发起寄修服务的,往返运费由我们承担。

    We will arrange for our authorized repairing centers to provide you with in-home service on your covered product on which its manufacturer promises to provide or provided its in-home service to you during the manufacturer’s warranty term in its entirety.

    我们的授权维修中心将选择采用厂家全新或翻新的部件,或采用符合厂家规格的非原厂部件。我们对于待修商品内您或者其他任何人遗留的物品不承担责任。

    For a covered product on which its manufacturer will not provide the in-home service during the manufacturer’s warranty term in its entirety, you shall, at your own cost, deliver your to-be-fixed covered product to the repairing centers and take back the well-repaired covered product or new replacement product. If we arrange courier service, we will pay such round trip costs for the courier.

    本服务条款下因维修所产生旧零配件和/或者因换机所产生的旧机所有权归安信龙所有

    Our authorized repairing centers will select to use brand new or rebuilt replacement accessories from their manufacturers, or those accessories not from original manufacturers but meeting the specifications set by them. We are not responsible for your or any other personal items left in the to-be fixed product. The title of the replaced parts after repairment and/or the replaced machines after replacement under this T&C shall be owned by Assurant.

    三. 无隐藏费用 /No Undisclosed Charges

    本服务条款项下的各项服务没有免赔额,您终止本服务条款也无需另行交费。

    There are neither deductibles contained in the services under this T&C nor additional charges for you terminating this T&C.

    四. 服务迟延/Service Delay

    我们将尽快完成维修服务,但对超出我们控制范围之因素所导致的服务迟延不负责任,前述因素包括但不限于厂家延迟、部件缺货、运输环节延迟或不可抗力。

    We will accomplish the repairing work as soon as possible. However, we are not required to assume liabilities for the delay caused by those factors out of our control. The factors include but not are limited to manufactures’ delay, out-of-stock, transportation delay or force majeure.

    五. 免责条款 /General Exclusions

    本服务条款项下的服务不包含以下情况导致的维修或更换:由地震、洪水、泥石流、火山、台风或沙尘暴等形成的不可抗力;意外损坏(购买了第一条第(三)项服务的笔记本电脑、数码娱乐产品和手机产品意外损坏除外);故意损坏;火灾;电脑病毒;原装基础上添加的储存数据或电脑硬件的丢失或损坏;液体泼溅或外部受潮/冷凝;昆虫破坏;动物啃咬;误用;滥用;保修商品序列号的涂改或缺失;由非授权维修人员维修或试图维修导致的损坏;未通过我们的服务热线安排而进行的维修;因厂家召回导致的故障或部件和/或人工成本;厂家推荐的日常保养、检修、清洁、添加润滑油、外部调节;电脑软件或电脑软件相关的故障;对商品购置后所添加的硬件进行维修;使用不当;遗失、被盗;屏幕破裂或物理损坏(购买了第一条第(三)项服务的笔记本电脑、数码娱乐产品和手机产品意外损坏除外);购买本服务条款项下的服务之前保修商品的既有故障;图像滞屏;灯管和灯泡;未发现故障的诊断;在中华人民共和国大陆领域外发生的故障;保修商品用于公共、商业、租赁或多用户非家庭用途(如出租、洗衣店、复印店、健身房、宾馆、饭店、网吧、集体宿舍、营业场所使用、公共场所使用等)。本服务条款项下的服务不涵盖保修商品的附加配件或者耗材,诸如真空吸尘器袋、电池、充电器, 电源适配器, 剃须刀网刀头, 色带、墨粉和墨盒、触笔、灯泡、磁带和磁盘等(如厂家的整机保修范围如包含该等附加配件或耗材的,则不适用本项内容)。本服务条款项下的服务不涵盖不影响功能的外观损坏。本延保服务管理亦不涵盖因商品故障而导致的任何信息或数据丢失。您应当负责对所有的储存数据保留备份。我们对任何间接损失或附带损失(包括但不限于,无法使用、业务损失、利润损失、数据损失、故障时间损失及误工费)不承担任何责任。我们对产品在服务期以外的期间内发生的任何故障不承担任何责任。

    The services under this T&C does not cover repairs or replacements necessitated by such “Acts of Nature”:as earthquake, flooding, landslide, volcano, typhoon, sand storm and etc., accidental damage(except for those who purchase laptop, digital fun, cell phone accidental damage handling (“ADH”);intentional physical damage; fire; computer viruses; loss or damage to stored data or computer hardware that is added after the original purchase; spilled liquid; external humidity/condensation; insect infestation; rodents; misuse; abuse; altered or missing serial numbers of the covered product; damage caused by repair or attempt to repair carried out by non-authorized repair personnel; repair not arranged by our service hotline; failures or parts and/or labor costs incurred as a result of a manufacturer’s recall; ordinary maintenance, check, clearance, adding lubricant, external adjustment suggested by manufactures; computer software or computer software related failures; repair of the hardware attached to product after purchase; the use of your covered product in a manner for which it was not intended; loss or theft of the covered product; cracked or physically damaged screens(except for those who purchase laptop, digital fun, cell phone accidental damage handling (“ADH”)); failures that occur prior to the purchase of the services under this T&C; image burn; lamp bulb, no fault found diagnosis, defects that occur outside Mainland China; any product used for public, commercial lease or multi-user non-household purpose (such as rental, laundry, copy center, gyms, hotels, restaurants, internet bars, dormitory, business or public places, etc.). The services under this T&C do not cover accessories or consumables damage of covered product, such as vacuum cleaner bags, battery, charger, power adapter, razor cutter head, ribbon, toner and cartridges, touch pen, bulb, tape and disk and etc. (unless the manufaturers have covered these into their whole parts warranty). The services under this T&C do not cover cosmetic damage which does not influence the functionality of the product. The services do not cover loss of any information or data that results from a product failure. You shall be responsible for the data back-up. We will not be liable for any consequential or incidental damages, including but not limited to loss of use, loss of business, loss of profits, loss of data, down-time and charges for time and effort. We are not liable for any breakdowns happen to the product outside of the service period.

    六. 责任限额六/Limit of Liability

    对任何一次索赔,我们在本服务条款项下的赔偿责任限于如下三项:(1)授权修理;或(2)用具有类似性能的商品进行更换;或(3)以沃尔玛电子购物卡进行等额补偿。我们在本服务条款项下的累计最大责任不超过您为购买保修商品的实际支付价格。我们向您承担了前述第(2)或第(3)责任后,则视为我们已经圆满完成了本服务条款项下的所有义务。

    The limit for our liability for each claim under this T&C is the lowest cost of the following three categories: (1) authorized repair; or (2) product replacement having the comparable function; or (3) compensate with equivalent electronic Walmart gift cards. The limit for our maximum liability under this T&C is the Actual Paid Price for your covered product. If we assumed liabilities of (2) or (3), we will be deemed to have successfully performed all obligations under this T&C.

    七. 免费转让/Free Transfer

    在本服务条款的有效期内,您可以在转让保修商品时将本服务条款项下的全部权利义务一并转让给新的所有权人,无需额外支付手续费。但是您必须将最初的保修商品的购买发票(如有)、小票以及所有的修理记录同时转交新的所有权人。

    During the term of this T&C you may transfer all rights and duties under this T&C to a new owner when transferring your covered product to him/her. You are not required to pay us any additional fees for such transfer. The purchase invoice (if any) , receipt of the covered product and all repairing records must be transferred to the new owner simultaneously.

    八. 终止 /Termination

    我们有权因您欺诈或重大不实陈述(包括但不仅限于将保修商品租赁使用)而终止本服务条款。对于保修商品进行未经授权的修理的,我们也有权终止本服务条款。如果在本服务条款的有效期内,若您的保修商品已经得到更换、赔付,则本服务条款将自动终止。针对手机、数码娱乐产品、电脑,自本服务购买之日起七天之内, 针对其他电器自购买之日起三十天之内您可以出于任何理由携带本服务条款、保修商品购买发票(如有)、或小票前往原购买时的山姆会员店终止本服务条款,并获得扣除已经接受服务之成本后的退款。除此以外,您均不得单方面终止本服务条款。

    We may terminate this T&C if you commit any fraud (including but not limited to leasing your covered product) or material misrepresentation. If you have your covered product repaired by any unauthorized repairer, we may also terminate this T&C. This T&C will automatically terminate if your covered product is replaced or compensated during the term of this T&C. You may go to Sam's Club stores where you purchased the services with this T&C and purchase invoice (if any) or receipts of your covered product to terminate this T&C without any cause (1) within seven days after purchase date of this T&C as to mobile phone, digital entertainment products and laptop, or (2) within thirty days after the day you purchase this service and then receive a refund per ratio after we deduct our actual cost for provision of the Services. Except in such situation, you shall not unilaterally terminate this T&C.

    九. 数据使用及保护/Data Use and Protection

    您理解并同意我们将使用第三方,包括但不限于授权服务中心、关联公司、雇员、销售代表提供本条款项下的服务,包括处理您的认购、收取服务费用及核实您的用户身份等事宜。您同意我们为向您提供本条款项下服务的目的(a)收集、使用并披露您的(i)姓名、护照号、身份证号、住址、联系电话和邮件地址;(ii)您的与我们服务相关的信息,包括呼叫、账单、您所处地理位置和维修物品的信息;(iii)您支付相关的信息,例如您的银行账户或信用卡信息;(iv)您在客户信息登记表或我方客户反馈调查表中提供的信息;和(b)为我们履行服务、处理账单、防止欺诈和风险管理以及符合法律要求的目的由我方在中国境内和境外储存这些信息。对于每次您使用我方的服务和我方提供服务给您,您特此做出如上理解、知悉和同意。我们特此通知您,我们或第三方将使用您信息获取/抽取其他与我们服务相关的信息,但该等信息是集合的且不可辨识个人身份的信息,包括但不限于消费行为、产品相关的和服务请求的信息,且该等信息仅为了审阅、开发或改善我方服务的目的而抽取。

    You understand and agree that we will appoint a third party, including but not limited to the authorized service center, associated company, employee and sales representative to provide the services under this clause, including matters concerned with handling your subscription, charging for service fees and verifying your identification as the Customer, etc. You agree that, for the purpose of providing you with the services under this clause, we can (a) collect, use and release your (i) name, passport number, ID number, address, contact number and E-mail; (ii) your information related to our services, including calls, bills, your geographical location and information of products subject to maintenance; (iii) information related to your payment, such as information of your bank account or credit card; (iv) your information provided in the customer information registration sheet or our customer feedback survey; and (b) reserve such information based on the purposes for us to perform the services, handle the bills, prevent fraud and conduct risk management as well as other purposes in accordance with the legal requirements. You hereby understand, know and agree the information above mentioned upon each time you use our services and we provide you with services. We hereby notify you that we or a third party will use your information to acquire/extract other information related to our services. Such information, however, is integrated with no information of personal identity can be recognized, including but not limited to consumption, information related to product and service request. Such information is extracted only for purposes of review, development or improvement of our services.

    十.   争议解决 /Dispute Resolution

    凡因本服务条款引起的或与本服务条款有关的任何争议,由我们与您协商解决。协商不成的,由双方根据本协议约定,选择下列两种方式之一予以解决(此处请您勾选您接受的争议解决方式):

    For any dispute arising from or in connection with this T&C, parties shall negotiate to solve first. If negotiations fail, parties shall submit the dispute to one of the options below (please click for your preferred way for dispute reolution):

    提交位于北京的中国国际经济贸易仲裁委员会,按照仲裁申请时该会现行有效的仲裁规则进行仲裁。仲裁裁决是终局的,对双方均有约束力;或

    the China International Economic and Trade Arbitration Commission located in Beijing to be arbitrated according to its then valid arbitration rules. The arbitration ruling is final and binding on both parties; or

    依法向被告所在地人民法院起诉。

    The local court where the defendant is located.

    十一. 全部协议/Entire Agreement

    本服务条款系双方之间的针对服务的全部协议,本协议未包含的任何店堂公示、声明、承诺或条件均不得修改上述内容。本服务条款不可做手工涂改,任何涂改无效。如根据上述第七部分进行了免费转让,请将新所有权人的信息在原所有权人信息后进行手工备注。

    This T&C constitutes the whole agreement in relation to the Service. The in-store publicity, announcement, commitment or conditions not contained in this T&C shall not in any way amend this T&C. This T&C cannot be amended mannualy. Any amendment will be regarded as invalid. If transfer happens as per Section VII above, please note the personal information of the new owner besides the information of the original owner by handwriting.

    十二.定义/Definitions

    本服务条款项下的如下词汇:(1我们系指本服务条款项下服务的提供方,即安信龙;(2系指购买商品及就该商品上购买本服务条款项下服务的顾客;(3保修商品系指顾客从山姆会员店购买的且属于本服务条款项下服务范围内的商品;(4服务系指安信龙就安排保修商品的维修或更换事宜所提供的服务管理。   

    The following terms used in this T&C have the meaning specified below:(1: (1) “We” or “Our” means Assurant, the provider of the Services under this T&C; (2) “You” and “your” means the consumers who purchase products and the Services under this T&C thereon; (3) “Covered product” means the product purchased by the customers from Sam’s Club and covered by the Services under this T&C; and (4) “Service(s)” means those administrative services provided by Assurant as to the arrangement of repair or replacement of the covered products.   

    十三.声明及签署 / Statement and Execution

    Statement and ExecutionT&Crvices tion:forey are lost. Sub-section Three below on 本服务条款项下的服务由安信龙咨询有限公司直接提供,并对您承担相应的义务,山姆会员店作为销售方仅负责销售本服务条款项下的服务,如有任何疑问,请直接拨打安信龙客户服务热线:400-890-7376

    安信龙咨询有限公司保留变更本服务条款项下服务提供方的权利。 如安信龙咨询有限公司因业务需要而变更本服务条款项下服务提供方的,安信龙咨询有限公司将以适当的方式(包括委托沃尔玛在各沃尔玛商场进行公告)通知您新的服务提供方及新的服务提供方客户服务热线。

     

    Statement and ExecutionT&Crvices tion:forey are lost. Sub-section Three below on The Services under this T&C will be provided to you directly by Assurant Consulting Co., Ltd., who undertakes corresponding obligations. Sam’s Club is only responsible for the sales of the Services under this T&C. If you have any questions, please call Assurant’s consumer service hotline: 400-890-7376.

    Assurant Consulting Co., Ltd. reserves the right to change the Services provider under this T&C. If Assurant needs to change the Services provider under this T&C due to business needs, Assurant Consulting Co., Ltd. will announce such the new Services provider and new consumer service hotline with appropriate manner (including entrusting Walmart to publish related notice in Walmart stores).

     

置换保-无需修免费换点击了解更多

  • 1.针对商品支付价格在2000元(含)以内的家用电器和手机数码产品。
  • 2.本服务自保修商品的生产厂家整机保修期届满之次日开始生效,直至在您选购的延保服务期届满之日终止。
  • 3.对延保服务期内出现故障的保修商品,将获得相当于您当时实际支付价格的补偿,原则上为提供山姆会员店电子购物卡。
  • 4.在本服务有效期内,一旦您接受了等价的电子购物卡,本服务条款项下的所有义务即视为履行完毕。

案例分享

郭小姐于2009年1月19日在山姆会员店购买了一个复读机,在促销人员的推荐下,购买了一份山姆置换保,一年后复读机出现故障,无法播放。于是郭小姐找到山姆延保服务,在客服人员的安排下,很快享受到了置换服务。

延展保-保修置换更长久点击了解更多

  • 1.针对商品支付价格在2000元以上的家用电器和手机数码产品
  • 2本服务自保修商品的生产厂家整机保修期届满之次日开始生效。其中,主要零部件,自您的保修商品的生产厂家主要零部件保修期届满之次日开始生效,直至在您选购的延保服务期届满之日终止。但原厂家整机保修期与延保期的合计总期限不超过购买之日起6年(空调为9年)。
  • 3.对延保服务期内出现故障的保修商品,将提供免费维修服务。经过我们的授权维修中心三次修理之后,经我们判断仍需要进行第四次修理的,我们将采用具有类似功能的商品来更换,其价格将不超过您当时购买被更换商品的的实际支付价格。
  • 4.增值服务:
    (1)在厂家保修期以及延保服务期内,对由于灰尘、受热、内部潮湿以及由于动力高峰/电压不稳引起故障的保修商品,提供维修服务。
    (2)在延保服务期内,如果您所购买的电视机原装遥控器发生性能故障,我们将为您安排一次免费更换服务。
    (3)在延保服务期内,如果您所购买的冰箱或冰柜因故障而引发所存储的食物腐坏,我们将向您提供不超过一百元人民币的补偿(仅限1次),以山姆会员店电子购物卡的形式进行提供。
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意外保-意外损坏有保障点击了解更多

  • 1.针对笔记本电脑、数码娱乐产品和手机,自购买该商品之日起即生效。
  • 2.在延保期内,对正常使用过程中由于跌落、屏幕破裂,液体泼溅(落水除外)而导致的保修商品功能故障,将提供修理或更换服务。
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购买指南

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服务提示

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常见问题

  • 1.什么样的商品适用于山姆延保服务?

    置换保适用于2000元(含)以内的家用电器和手机数码产品。(手机、数码娱乐产品和笔记本电脑除外)
    延展保适用于2000元以上的家用电器和手机数码产品。
    意外保适用于笔记本电脑、数码娱乐产品和手机产品。

  • 2.如何计算延展保的保修时间?

    置换保为您提供厂家整机保修期届满后1年或2年的延保服务。
    延展保为您提供厂家整机保修期届满后1年、2年或3年的延保服务。
    意外保为您提供自购买之日起1年或2年的意外损坏保障服务。

  • 3.如何购买山姆延保服务?

    通常在您购买适保商品时同时购买。您也可以在购买商品后一个月内回到山姆会员店购买(除意外保必须在购买商品的同时购买)。

  • 4.电器发生故障后,如何获取山姆延保服务?

    您可以拨打山姆延保服务热线:400-890-7376,根据客服提示获取延保服务。
    山姆延保热线服务时间: 每日 8:00-20:00

  • 5.购买山姆延保后,如何退款?

    您针对手机、数码娱乐产品、电脑,自本服务购买之日起七天之内;针对其他电器,自购买之日起三十天之内。
    您可以出于任何理由携带保修商品购买发票(如有)、或山姆会员店APP上的延保交易记录
    前往山姆会员店提出终止本服务条款,并获得扣除已经接受服务之成本后的退款。